Tampa Bay
Truist
11.65
11.65
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
On-site parking
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Quality
Overall
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The experience of customers varies greatly, which makes it difficult to rate the business overall. Some customers have had great experiences, such as with Alison, who successfully solved a creative issue and remained professional and courteous. On the other hand, some customers have had extremely negative experiences, such as being treated rudely by a teller, or having issues with the bank's policies, such as excessive holds on deposited funds.The quality of service seems to be inconsistent, with some customers receiving excellent service, while others have had to deal with unhelpful or unprofessional staff. The rating of 2.8 reflects this inconsistency.The business has limited working hours, which may not be convenient for everyone. Additionally, the website and app seem to be frequently down, which can be frustrating for customers who need to access their accounts online.It's worth noting that there have been several complaints about the business's policies, such as excessive holds on deposited funds, and poor customer service. However, there have also been several positive comments about the staff, particularly Alison and Art Layliev, who have been praised for their helpfulness and professionalism.Overall, the business seems to have some significant issues that need to be addressed in order to improve the customer experience.
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