Tampa Bay
Truist
14.03
14.03
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
On-site parking
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Overall
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This Truist branch in Clearwater City has been a disappointment for many customers. While some have praised the friendly and helpful staff, including Alisa and Nick, others have had terrible experiences with rude and unprofessional service. The branch manager's behavior has been particularly concerning, with one customer being approached rudely and asked to move out of the way before being helped. Several customers have reported being treated poorly due to their immigration status, ethnicity, or age. The branch has also been criticized for its slow service, with customers having to wait for extended periods of time to be served. Additionally, some customers have reported issues with the ATM, which has been out of order for an excessive amount of time.One major issue that stands out is the lack of empathy and understanding shown by some staff members. Several customers have reported being spoken to in a condescending manner, and one customer was even told that they didn't have to be served because they weren't a customer of the bank. This kind of behavior is unacceptable and can be hurtful to customers.On a positive note, some customers have praised the bank's online services, including Catherine, who was able to help one customer with a hacking issue and get their account fixed.Overall, this branch has a lot of room for improvement. It's essential for the bank to address the issues with customer service and provide a more welcoming and respectful environment for all customers.
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