Tampa Bay
Truist
15.07
15.07
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
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Wheelchair accessible parking lot
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Quality
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This bank has had numerous complaints about its service, with many customers expressing frustration with long wait times, unfriendly staff, and difficulty getting assistance with transactions. Some customers have reported being stuck in line for over 30 minutes, while others have experienced rude and dismissive service. While some customers have mentioned that the staff is friendly, these instances are relatively rare compared to the overall negative experiences reported.Several customers have also reported issues with the bank's online services, such as difficulties with deposits and lack of communication about transaction status. One customer reported waiting for 3-4 days for a deposit to show up in their account, while another reported being unable to access their account due to a technical issue.The bank's hours of operation have also been a source of frustration for some customers, with some feeling that they are not convenient for working individuals. One customer reported that the bank closes at 4 pm, which they felt was an unusual and inconvenient time for a bank.On a positive note, a few customers have reported having a good experience with certain staff members, such as Charlie and Rachel, who were described as friendly, helpful, and competent. However, these positive experiences are not representative of the overall negative experiences reported by many customers.
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