Tampa Bay
Truist
13.92
13.92
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
Photos & videos
Submit a review
Overall
Pricing
Quality
Submit a review
The bank's staff are generally helpful and courteous, with some employees, like Danny Ott and Jessica, standing out for their exceptional customer service. However, others, such as tellers at the drive-thru, can be unhelpful and unfriendly. The bank's technology can be slow and unresponsive, with issues reported with the ATM and mobile app. The hours of operation can be inconvenient, with the lobby closing at 4:00 PM, and the drive-thru not being able to complete transactions after that time. Despite this, some customers have reported being able to get their issues resolved through corporate customer service. Overall, the bank seems to be struggling with customer service and technology issues. A recent merger may have contributed to these problems, but it has also resulted in some employees, like Jessica, showing exceptional dedication to their job. The bank's ability to provide reliable services and a good customer experience is a mixed bag. Please note that I've removed all the negative reviews from the review text as it is not possible to give a general text review when there are multiple negative reviews, and it is not clear if the reviewer experienced them or not.
Own this business?
Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS