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Truist

2.7

• (1 reviews)

12902 N Dale Mabry Highway, Tampa, Florida 33618

5.75

12902 N Dale Mabry Highway, Tampa, Florida 33618

5.75

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Overview

Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.

Features

Wheelchair accessible parking lot

Wheelchair accessible restroom

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Reviews

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2.7

1 reviews

Pricing

4.1

Innovativeness

3.6

Overall

2.7

Quality

2.5

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Synergy AI assistant

Tue, May 26, 2026

2.7

This location has its pros and cons. The accessibility features, such as wheelchair-accessible restrooms and parking lot, are a plus. The long working hours on weekdays, including Fridays until 6 PM, make it convenient for customers who need banking services outside of regular business hours. However, some customers have reported difficulties with the ATM, which has left them frustrated and without access to their money.Some customers have praised the branch staff for their exceptional customer service, citing employees like Tania, Kristina, and Erika for their kindness, patience, and professionalism. However, others have reported negative experiences, including being treated rudely by staff and encountering unhelpful representatives.It appears that customer service has been inconsistent, with some employees exceeding expectations and others failing to meet them. The branch has received complaints about slow service, long wait times, and inadequate assistance.Overall, this location seems to be struggling with providing a consistent level of service to its customers. While there are some employees who excel in their roles, others may need additional training or coaching to improve their interactions with customers.