Tampa Bay
Truist
8.02
8.02
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
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Overall
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The location of the Truist bank on E 7th Ave in Tampa City seems to have a mixed reputation. The overall rating is 2.9 out of 5, indicating that it falls short in many areas. Quality of service is one of the main concerns, with a rating of 2.4. Several customers have reported long wait times, unhelpful staff, and even racist behavior. On the other hand, there are some positive reviews from customers who have had good experiences with the staff, particularly Estefany.Pricing seems to be one of the bank's strong points, with a rating of 4.0. However, this may not be enough to compensate for the poor quality of service.Innovativeness is another area where the bank seems to be doing well, with a rating of 4.8. The bank has a large range of services, including mortgage loans, life insurance, and investment banking.One major issue that has been consistently reported by customers is the lack of availability of services and facilities. Many customers have had to wait for extended periods of time, both inside the bank and in the drive-thru.Another issue is the unfriendly and unhelpful staff, who seem to be more interested in speaking to customers who speak their language. The location is convenient, with a large branch and a wide range of services. However, this is not enough to make up for the poor service and lack of facilities.
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