Tampa Bay
Truist
19.90
19.90
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
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Quality
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This location has a good overall impression, but some aspects can be improved. The staff is generally friendly and helpful, as seen in many positive reviews. Mario, the branch manager, is particularly praised for his professionalism and dedication to his clients. However, there are also some negative reviews highlighting issues with customer service, long wait times, and unhelpful staff.
Some reviewers have noted that the bank's policies can be inflexible, such as the inability to send wires online. Despite these issues, many customers appreciate the bank's efforts to provide excellent service, including hosting networking events for small business owners.
The bank's working hours are standard, with the drive-thru open on Saturdays, but closed on Sundays. Accessibility is also a plus, with a wheelchair-accessible parking lot available.
Unfortunately, some reviewers have reported poor experiences, including being treated rudely by staff, long wait times, and issues with account management. These negative reviews highlight the need for improvement in certain areas, such as customer service and internal system efficiency.
Overall, this location has some excellent aspects, but also some areas that require attention to ensure a better customer experience.
The reviewer's choice of positive services to focus on will be based on their personal needs. If you value high-quality customer service, this location might be worth considering. However, if you prioritize convenience and accessibility, you may want to explore other options.
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