Tampa Bay
Truist
27.07
27.07
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
On-site parking
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Overall
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This location has a below-average rating of 2.4 out of 5. Many customers have expressed dissatisfaction with the service, citing issues with customer service, wait times, and accessibility. Some reviewers have reported difficulty with depositing cash at the ATM, while others have experienced rude or unhelpful staff. Despite some positive reviews, the negative feedback far outweighs the positive, suggesting a need for improvement.Several customers have mentioned issues with wait times, with some waiting over 30 minutes for simple transactions. Others have expressed frustration with the lack of customer service, citing unhelpful or dismissive staff. Some reviewers have also reported problems with the ATM, including issues with depositing cash and a lack of availability.One reviewer reported a positive experience with Victor, a branch manager who seemed to care about customer service. However, this experience was not typical of the overall feedback. Many customers have expressed disappointment with the service, suggesting that the branch is understaffed or undertrained.Some reviewers have also mentioned issues with pricing, including high fees for maintenance and withdrawal. Others have reported problems with accessibility, citing issues with the drive-thru and limited parking.Overall, this location appears to have significant issues with customer service, wait times, and accessibility. While there are some positive reviews, the negative feedback suggests a need for improvement in these areas.
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