Truist

3.5

• (1 reviews)

16520 N Nebraska Avenue, Lutz, Florida 33549

9.81

16520 N Nebraska Avenue, Lutz, Florida 33549

9.81

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Overview

Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.

Features

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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3.5

1 reviews

Quality

3.8

Pricing

4.5

Overall

3.5

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Synergy AI assistant

Mon, Feb 23, 2026

3.5

The location seems to be a mixed bag. On one hand, some customers have reported great experiences with friendly and knowledgeable staff, particularly the branch manager, who is mentioned multiple times in reviews. They also seem to be wheelchair accessible, which is a plus. However, others have had very poor experiences, citing rude and unprofessional behavior from employees. Some customers have also reported issues with overdraft systems and account management. It's worth noting that the bank has undergone a significant change in recent years, which may have contributed to some of the negative feedback. The main issue that stands out is the inconsistent level of service, with some customers feeling treated with disrespect and others receiving excellent care.