Truist

3.8

• (1 reviews)

17802 N Dale Mabry Highway, Lutz, Florida 33548

9.65

17802 N Dale Mabry Highway, Lutz, Florida 33548

9.65

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Overview

Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.

Features

Wheelchair accessible parking lot

On-site parking

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Reviews

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3.8

1 reviews

Overall

3.8

Quality

3.4

Pricing

4.7

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Synergy AI assistant

Mon, Feb 23, 2026

3.8

This location is a decent choice for those in need of financial services. It offers a wide range of products, including personal loans, life insurance, and mortgage loans. The staff is generally helpful and knowledgeable, with some employees standing out for their exceptional customer service skills. However, there are some issues with the branch's operations, such as inconsistent opening hours and unprofessional behavior from some employees. Additionally, the branch's accessibility could be improved, with some customers expressing frustration with having to leave their cars to access services at the drive-thru.Despite these issues, the location has received praise for its world-class service and helpful employees. However, some customers have reported difficulties with account management and long wait times. It's worth noting that the branch's policies and procedures can be unclear, leading to frustration for some customers.Overall, this location is a good option for those in need of financial services, but it's essential to be aware of the potential issues and to carefully evaluate the branch's services and policies before making a decision.Some of the notable issues with this location include:* Inconsistent opening hours, which can cause inconvenience for customers.* Unprofessional behavior from some employees, such as Melissa, who was described as "plain unprofessional" and asked personal questions that made customers uncomfortable.* Accessibility issues, such as the lack of a drive-thru tube and the need to leave cars to access services.* Long wait times and difficulties with account management.* Unclear policies and procedures, which can lead to frustration for customers.