Tampa Bay
Truist
17.05
17.05
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
On-site parking
Cash advance
Photos & videos
Submit a review
Quality
Overall
Pricing
Submit a review
The business operates on a regular schedule with the usual working hours of 9:00 AM to 5:00 PM from Monday to Friday, and it's closed on weekends. The location is wheelchair accessible, making it suitable for customers with mobility issues. On-site parking is available, which is a convenient feature for those who plan to visit the bank in person.The staff's behavior varies greatly depending on the individual. While some customers have reported receiving great service, others have experienced poor customer service and even been treated rudely. One customer mentioned being helped by Melanie, who was described as a "great banker" with a "genuinely great person all around." However, others have had issues with certain employees, such as Andrea, who couldn't help with banking inquiries.The bank offers various services, including cash advance and drive-through options. However, some customers have reported issues with ATMs being down, making it difficult to access their accounts.The location's infrastructure seems to be decent, with a small building and friendly tellers. However, some customers have experienced problems with long wait times and difficulty getting help from the staff.A notable issue is the bank's handling of customer complaints and issues. One customer reported being charged overdraft fees three times in a week, which they felt was unreasonable. Another customer had a negative experience with a loan application process and felt that the bank's policies were "shady." These issues may indicate a need for the bank to improve its customer service and complaint handling processes.The bank's accessibility and convenience features are a plus, making it suitable for customers with mobility issues or those who prefer to visit the bank in person. However, the varying quality of customer service and the bank's handling of customer complaints are notable concerns that may impact customers' overall experience.
Own this business?
Hours
Closed
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS