Tampa Bay
Truist
15.43
15.43
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
Photos & videos
Submit a review
Overall
Quality
Submit a review
I have visited this bank on several occasions, and unfortunately, my experience has not been pleasant. The staff seems to be unfriendly and unhelpful, which makes me feel unwelcome. On one occasion, I waited in line for 45 minutes only to be told that there was only one person working, which is unacceptable. I have also experienced issues with the staff's knowledge of the bank's products and services. It seems that they are not well-trained or informed, which makes it difficult for me to get the help I need.The bank's accessibility is a positive feature, as it has a wheelchair-accessible parking lot. However, this is not enough to make up for the poor service I have received.I have noticed that the bank's working hours are not flexible, and it seems that they are not open to accommodating customers' needs. This is disappointing, especially for customers who have busy schedules.There are some reviews that mention the staff being rude and unhelpful, which I can attest to. However, there are also some positive reviews that mention the staff being friendly and helpful. This suggests that the bank may be experiencing some issues with staff training and customer service.Overall, I would not recommend this bank to others based on my experience. However, I hope that the bank will take my feedback seriously and make some changes to improve the service they provide to customers.One major issue that I have noticed is that the bank seems to be understaffed, which leads to long wait times and poor customer service. This is a major problem that needs to be addressed.
Own this business?
Hours
Closed
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS
FIND US ON SOCIAL