Tampa Bay
Truist
15.45
15.45
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
On-site parking
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Quality
Overall
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This Truist bank location on FL-54 Street in New Port Richey City has a mixed reputation among its customers. While some reviewers have had positive experiences with friendly and helpful staff, many others have reported issues with poor service, antiquated computer systems, and unhelpful bank employees. Some customers have even mentioned feeling disrespected by bank staff, with one reviewer describing the manager as unprofessional.The bank's ATM has also been a source of frustration for several customers, with one reviewer reporting that the ATM took their cash and wouldn't refund it. Another reviewer had trouble making a deposit using the ATM, only to be told by bank staff that the bank had nothing to do with the ATM.Despite some positive reviews, many customers have expressed frustration with the bank's service, including long wait times, understaffing, and difficulties with mobile deposits. Some reviewers have even mentioned feeling ripped off by the bank, with one reviewer reporting that they sold $400 of their money without their consent.The bank's hours of operation are Monday through Friday from 9am to 5pm, with extended hours on Fridays until 6pm and limited hours on Saturdays from 9am to 12pm. The bank is wheelchair accessible, with both a parking lot and entrance that are accessible for customers with disabilities.Overall, this Truist bank location seems to have a long way to go in terms of improving its customer service and resolving the issues that have been reported by so many reviewers.
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