Tampa Bay
Truist
17.63
17.63
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
Photos & videos
Submit a review
Pricing
Overall
Quality
Submit a review
This location has a mixed reputation among customers. On the one hand, some reviewers have praised the friendly and helpful staff, citing specific instances of excellent customer service. Deane and Barbara Bielczyk, in particular, have received high praise for their professionalism and assistance. The location is also wheelchair accessible, which is a positive feature. On the other hand, many customers have expressed frustration with the long wait times, both in the drive-thru and inside the branch. Some reviewers have reported waiting 20-30 minutes in the drive-thru, while others have experienced longer wait times inside. Additionally, several customers have complained about the poor condition of the ATM, citing instances of it being down or malfunctioning. One reviewer even reported being unable to access their money after the ATM gave them back a portion of their cash.The staff has also been criticized for being rude and unprofessional, with some reviewers expressing frustration with the way they were treated. Several customers have reported being told they would be kicked out if they didn't have a seat, or being referred to online banking instead of being helped in person. This has led some reviewers to question the level of customer service at this location. One of the most concerning issues is the lack of accountability and responsiveness from the bank's management. Several reviewers have reported issues with their accounts or transactions, only to be told that someone would look into it and never hear back. This lack of follow-through has led to frustration and mistrust among customers.Overall, this location has a mixed reputation, with some reviewers praising the friendly staff and others expressing frustration with the long wait times and poor customer service. However, the lack of accountability and responsiveness from the bank's management is a major concern that needs to be addressed.
Own this business?
Hours
Closed
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS