Truist

2.3

• (1 reviews)

7914 Land O' Lakes Boulevard, Land O' Lakes, Florida 34638

19.51

7914 Land O' Lakes Boulevard, Land O' Lakes, Florida 34638

19.51

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Overview

Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.

Features

Wheelchair accessible parking lot

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Reviews

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2.3

1 reviews

Overall

2.3

Quality

2.2

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Synergy AI assistant

Tue, Feb 24, 2026

2.3

This location seems to have a lot of issues with customer service, with several complaints about long wait times, unhelpful staff, and poor communication. There is one glowing review from a customer who had a positive experience with a specific staff member, but it seems to be an isolated incident. The location's accessibility features, such as wheelchair-accessible parking, are a positive aspect, but they do not seem to outweigh the numerous complaints about the bank's performance.Some common issues mentioned by customers include:* Poor customer service, including long wait times and unhelpful staff* Difficulty with online banking and photo deposit functionality* Lack of transparency about account status and fees* Unacceptable behavior from some staff members, such as taking personal phone calls during working hoursThe bank's lack of responsiveness and accountability is also a major issue, with several customers feeling frustrated and ignored when trying to resolve problems with their accounts.It's worth noting that the bank has had some issues with transitioning to new systems and merging with other institutions, which may have contributed to some of the problems customers have experienced. However, this does not excuse the poor customer service and lack of communication that many customers have reported.Overall, it seems that this location has significant issues with quality and innovativeness, and customers may want to consider alternative banking options.