Tampa Bay
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Truist
29.58
29.58
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Drive-through
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The location is mostly suitable for customers with access to transportation. The building is wheelchair accessible, and the parking lot is also wheelchair accessible. Drive-through service is available. However, due to a significant amount of negative reviews, it's hard to consider this location a good choice. Many clients have expressed disappointment with the service quality and friendliness of the staff. Most of the reviewers felt that the employees were unfriendly and unwilling to help. The same issue is with customer service over the phone. Some reviewers had problems reaching the bank by phone, and when they did, the representatives were unhelpful. There's a mention that the staff is unprofessional, uneducated, and even rude. One reviewer mentioned that the bank was extremely unfriendly, even to the point of being dismissive to customers. Unfortunately, this issue seems to be a persistent problem at this location. On the bright side, there are some positive reviews, suggesting that the staff is sometimes friendly, helpful, and efficient. However, these are far outnumbered by negative reviews.
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