Tampa Bay
Truist
31.17
31.17
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
On-site parking
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Overall
Quality
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The overall experience at this location is somewhat disappointing. The quality of service is generally poor, with many customers reporting long wait times, unhelpful staff, and difficulties with transactions. It's not clear what the pricing is like, but it's likely not a major concern given the overall issues with the location. There is also a lack of innovativeness, with many customers complaining about outdated processes and unresponsive technology.The parking at this location is convenient, with on-site parking available. However, the accessibility of the parking lot is not ideal for all visitors, as it is not wheelchair accessible. The working hours are standard for a bank, but the hours on Saturdays and Sundays may be a problem for some customers.The branch is wheelchair accessible, which is a plus. However, some customers have reported issues with staff being unhelpful or unresponsive, which can make a big difference in the overall experience. There have been some reports of long wait times, especially in the drive-thru, which can be frustrating.Overall, it's clear that this location has a lot of issues that need to be addressed. With some improvements to staffing, technology, and customer service, this location could be a lot more enjoyable for customers.
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