Tampa Bay
Truist
59.06
59.06
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
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Overall
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This location is generally a mid-range bank with a few notable issues. While it has its strengths, such as a generally friendly staff, it also has several weaknesses that hinder its overall performance. The quality of service is somewhat inconsistent, with some staff members being more helpful than others. The bank's pricing is also somewhat high compared to other institutions, which may deter some customers. On the other hand, the bank's staff is generally knowledgeable and willing to help. However, there is a notable issue with the bank's ATM, which is often out of order or not functioning properly. Despite this, the bank has a relatively modern and well-maintained building, with wheelchair-accessible parking available. Overall, this bank is a decent option for those in the area, but it may not be the best choice for those seeking high-quality service or competitive pricing. Additional comments are mostly negative: Many customers have complained about the bank's poor customer service, long wait times, and incompetent staff, especially Keith, who seems to be a particular point of contention. Some customers have also reported issues with the bank's ATMs, which are often out of order or not functioning properly. On the other hand, a few customers have reported positive experiences, citing friendly and helpful staff, and a generally pleasant banking experience. However, these positive comments are relatively rare compared to the negative ones.
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