Tampa Bay
Truist
62.44
62.44
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
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Overall
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This business location is a mixed bag. It has a physical presence, but the experience can be inconsistent. The hours are standard, with the exception of weekends. The wheelchair-accessible parking lot is a welcome feature.
Some customers have had positive experiences with the staff, specifically mentioning helpful and knowledgeable team members. However, others have had negative experiences, citing unprofessional behavior and a lack of attention to detail.
Annual fees have been an issue for some customers, with one person having to pay $160 to close an account for someone who had been deceased for nearly four years. The new online banking app has also been a source of frustration, with some users experiencing difficulties with deposits and payments.
It's worth noting that the branch is part of a larger bank, Truist, which may have an impact on the level of service and overall experience. Overall, this business location seems to be an average place to conduct banking business, but it's not without its issues. One major issue stands out, and that is the annual fees, which seem to be a recurring problem for customers.
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