Tampa Bay
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Truist
17.09
17.09
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
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This branch has a wheelchair-accessible parking lot and entrance, making it easy for everyone to access. However, some customers have reported inconsistent service, with some feeling unwelcomed or disrespected by the staff. One customer even reported being left in a foreign country without access to their money due to a deactivated debit card. On the other hand, many customers have praised the staff for being helpful and friendly, with one manager, David, going above and beyond to assist a customer. The branch also offers a range of services, including mortgage loans, life insurance, and financial consulting. However, some customers have reported difficulty with wire transfers and payroll checks, and the branch has been known to close early on occasion, causing inconvenience for those who work traditional hours. Overall, the branch seems to be a mixed bag, with some excellent customer service and some disappointing experiences. A notable issue is the branch's failure to communicate effectively with customers, leading to frustration and disappointment.
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