The location is a mixed bag, with some guests having positive experiences and others experiencing significant issues. The quality of the properties seems to be inconsistent, with some being clean and well-maintained while others are dirty, moldy, and in need of repair. The pricing is relatively high, but some guests feel it's worth it for the convenience and location. The company's innovativeness is lacking, with some guests feeling that they're not doing enough to address their concerns and resolve issues.Some guests have reported issues with the pool, including it being broken or unheated. There have also been reports of bed bugs, cockroaches, and other pests in some of the properties. The customer service has been a major issue, with some guests feeling that they're not being listened to or taken seriously. The company's response to negative reviews has been inconsistent, with some guests feeling that they're being blamed or dismissed.On the other hand, some guests have had positive experiences with the company, citing good communication and a willingness to work with them to resolve issues. The properties are generally well-located and convenient, with some guests appreciating the proximity to attractions and amenities. The company's website and online booking system seem to be user-friendly and easy to navigate.Overall, it seems that the company is struggling to provide a consistent and high-quality experience for its guests. While some guests have had positive experiences, many others have been disappointed and frustrated by the issues they've encountered.