The business appears to be well-established and reputable, with multiple positive reviews from satisfied customers. The company has a strong focus on quality workmanship, as evident from the numerous testimonials praising their attention to detail and excellent work ethic. Russ, the owner operator, seems to be particularly commended for his expertise and dedication to his craft. The reviews also highlight the company's responsiveness, punctuality, and professionalism, making them a reliable choice for customers.However, there is an issue with inconsistent communication and follow-up, as highlighted by a negative review from a customer who experienced difficulty getting in touch with the owner after several calls. This has resulted in a somewhat disappointing experience for at least one customer.Overall, the business seems to excel in terms of quality and innovativeness, with a strong commitment to delivering high-quality results. However, there appears to be room for improvement in terms of pricing and communication. Customers can expect a high level of expertise and attention to detail from Russ and his team, but may need to be patient and persistent in their communication.