Tampa Bay
Trinity Springs
72.07
72.07
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
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This review is based on information from various clients and overall third-party ratings. The business has a good overall score, reflecting the efforts of its staff in providing quality care and services. However, some clients have raised concerns about certain aspects of the business, particularly regarding drug testing for employees and communication about medical attention provided to residents.One client expressed disappointment with the lack of transparency regarding medical care and emergency response times, stating that their loved one was not provided with proper medical attention and was left on the floor for 19 minutes. Another client mentioned that they had trouble getting a copy of their loved one's emergency pendant report and were not provided with information about the pendant's maintenance.On the other hand, many clients have expressed satisfaction with the business, praising the caring and knowledgeable staff, the cleanliness and organization of the facilities, and the variety of activities and amenities available to residents. One client noted that the business has a strong sense of community and that the staff is dedicated to providing excellent care.Some clients have also mentioned that the business has a transparent pricing structure, with an a la carte menu of services and activities. However, one client noted that there were some hidden charges and that the business was not always upfront about costs.Overall, while some clients have raised concerns about certain aspects of the business, many have expressed satisfaction with the care and services provided. The business has a good overall score, but may benefit from improving its communication and transparency regarding medical care and emergency response times.A particular concern is the client who mentioned that the staff was not truthful about their loved one's dementia behaviors, which led to the client being "unaccepted" from the facility. This raises questions about the business's policies and procedures for admitting and caring for residents with certain needs.The business's innovativeness is reflected in its faith-based commitment to residents and its willingness to adapt to the needs of its residents. The business has also implemented various safety measures, such as daily vitals checks and frequent COVID-19 testing, to ensure the health and well-being of its residents.Overall, while the business has some areas for improvement, it has a strong commitment to providing quality care and services to its residents. With some adjustments to its policies and procedures, the business could further enhance its reputation and provide an even better experience for its residents.
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