Tampa Bay
Trinity Medical Group by InnovaCare Health
37.13
37.13
Overview
Dr. Jose Sosa Palacios is part of the care team at Orlando Family Physicians by InnovaCare Health and is accepting new patients.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
Photos & videos
Submit a review
Overall
Quality
Submit a review
The business has an average overall score, indicating a neutral experience for most customers. The quality of care is generally high, with most patients expressing satisfaction with the doctors and staff. However, the pricing and innovativeness scores are missing, suggesting that there is a lack of information in these areas.Upon reviewing the client feedbacks, several issues emerge. Many patients express frustration with the difficulty of reaching the office by phone, with long wait times and unreturned calls. Some patients also report issues with billing and insurance, including incorrect coding and unprofessional handling of claims. A few patients mention rudeness and unprofessionalism from certain staff members, including the front desk staff and a particular nurse practitioner.One major issue that stands out is the lack of communication and follow-through with patients. Many patients report feeling ignored or dismissed, with their concerns and questions not being taken seriously. This lack of communication can lead to feelings of mistrust and frustration, which can negatively impact the patient experience.On the other hand, many patients express praise for the doctors and staff at the clinic, particularly Dr. Braham and Nurse Lindsey. They are described as caring, patient, and attentive, taking the time to listen to patients' concerns and answer their questions.To address the issues mentioned, the clinic could improve its communication with patients, including returning calls and emails in a timely manner. They could also work on streamlining their billing and insurance processes to reduce errors and delays. Finally, they could provide additional training to staff on customer service and communication skills to ensure that patients feel heard and respected.
Own this business?
Hours
Closed
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS