This business seems to offer excellent quality services, with a score of 4.7 out of 5. The technicians are knowledgeable, efficient, and friendly, making the customers feel comfortable and informed throughout the process. They are also very professional, with a score of 4.9 out of 5, indicating that they conduct themselves in a polite, respectful, and courteous manner. The prices are fair and competitive, with a score of 4.9 out of 5, making them a great value for the services provided. However, the innovativeness score of 4.4 out of 5 suggests that they may not be pushing the boundaries of new ideas and technologies, but they are still doing a great job with the resources they have. There is one issue mentioned in the feedback where the business failed to show up for an appointment, which is a serious concern, and customers would expect a more reliable and accountable service.