Tampa Bay
Trax Credit Union
34.91
34.91
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
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I visited the Trax Credit Union location on Drane Field Rd in Lakeland and had a generally positive experience. The staff was friendly and helpful, with several members mentioning excellent service from specific employees. One of the issues I noticed was that the bank's services and hours of operation are not as innovative as other financial institutions, which may limit their appeal to some customers. On the other hand, the bank's commitment to community involvement and member satisfaction is clear.The staff at Trax Credit Union seem to take the time to understand each customer's needs and provide personalized assistance. However, some reviewers mentioned difficulties with loan processing and delayed check availability, which may be a concern for some customers.The atmosphere at the bank is welcoming, and the staff is always willing to help. However, the bank's website and online services may not be as user-friendly as those of other institutions. Overall, Trax Credit Union is a solid choice for customers who value excellent customer service and a community-focused approach, but may want to explore other options for more innovative financial services.
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