Tampa Bay
Trax Credit Union
16.82
16.82
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
On-site parking
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The location of Trax Credit Union in Riverview City is a reliable financial institution with a wide range of services. The staff is generally friendly and helpful, with some members having exceptional experiences with certain employees, such as Misty, Jim, and Heather. These staff members are often praised for their patience, knowledge, and willingness to assist customers. However, there have been some instances of poor customer service, including instances of rudeness and unprofessional behavior.The location's working hours are Monday to Friday from 8:30 AM to 5:00 PM, with extended hours on Saturdays from 9:00 AM to 12:00 PM. The location has on-site parking and is wheelchair accessible, making it convenient for customers with disabilities.One notable issue is the inconsistency in customer service. While some members have reported receiving excellent service, others have had negative experiences, including feeling judged or mistreated by certain employees. It is essential for Trax Credit Union to address this issue and ensure that all customers receive the same level of quality service.Overall, Trax Credit Union in Riverview City is a good option for those looking for a financial institution with a wide range of services. However, customers should be aware of the potential for inconsistent customer service and be prepared to advocate for themselves if they encounter any issues.
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