Tampa Bay
Trane Supply
40.58
40.58
Overview
At Trane Supply, we provide HVAC service professionals with solutions with a network of more than 360 locations throughout the United States and Canada.
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Quality
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The reviewed location seems to be a large supplier of heating and air conditioning equipment, offering a wide range of solutions for HVAC professionals. The store has a network of over 360 locations throughout the United States and Canada. The staff is known to be helpful and knowledgeable, with some employees receiving praise for their excellent customer service.However, there are some issues that need to be addressed. The worst experience reported was waiting for an hour to pick up an item, and the store's customer service was described as "terrible" and "incredibly pompous" by some customers. The staff's attitude and responsiveness have been concerns for some, with one customer waiting for a week to receive a part and receiving no communication about the status. The store also seems to have a policy of only selling to licensed contractors, which can be frustrating for homeowners. The store's equipment quality has also been questioned, with one customer expressing regret over buying Trane products.The store's pricing is generally considered reasonable, and some customers have received excellent service from certain employees. Despite some issues, the store's overall rating is decent, but there is room for improvement in terms of customer service, responsiveness, and equipment quality. One major issue to consider is the store's customer service. While some employees have received praise, others have been described as unhelpful and unresponsive. This can be a major turn-off for customers and may affect the store's overall reputation.
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