The review text of this location is quite mixed. On one hand, there are some very positive experiences, like customers being taken care of by the GM Michael and the team going out of their way to get the job done. The staff is also described as professional and friendly. However, the location also has its share of issues, such as customers waiting for hours for a hitch that never arrived, or being told the wrong hitch was ordered. Some customers even reported being left hanging after being promised a hitch would be delivered the next day. The communication and delivery issues seem to be a recurring problem at this location. Despite these issues, the location offers convenient services like on-site parking and NFC mobile payments, and it is wheelchair accessible. Overall, the quality of service seems to be hit-or-miss, which is reflected in the lower overall score. The main issue with this location seems to be the inconsistent delivery and communication of parts, which can cause a lot of frustration for customers.