The business has a pleasant experience overall. The quality of service and products is highly appreciated by customers, who praise the selection of tile and stone, the helpful staff, and the professional installation. Some customers note that the store has a wide selection and is a one-stop shop, while others appreciate the personalized service and attention to detail.Some customers have had great experiences, with one customer praising the store's expertise, selection, and professionalism, and another customer noting that the store's team is "phenomenal" and "genuinely passionate" about helping customers.However, there are a few areas for improvement. One customer mentions that they had to reach out to see when their tile was in and didn't receive a response when picking it up, although the issue was resolved when the owner contacted them. Another customer notes that the store was closed on Wednesday and Thursday, which might be a limitation for some customers.Overall, the store seems to have a good reputation, with many customers recommending it to friends and family. The owners appear to be responsive to customer concerns and take pride in providing excellent service. With a few minor adjustments, the store could continue to provide an excellent experience for its customers.