This shop has received overwhelmingly positive reviews from customers, with many praising the staff's professionalism, knowledge, and customer service. The owners, Tracy and Karen, seem to go above and beyond to ensure customers are satisfied with their work. They are known for their attention to detail and honesty, which is evident in the numerous reviews that mention their commitment to quality work. However, there are a few negative reviews that suggest some issues with punctuality and quality control. One customer reported waiting for months to receive their parts, while another experienced poor workmanship, including a rebuilt transmission that failed after only a few weeks. Despite these issues, the majority of customers have reported excellent experiences, with many mentioning the shop's ability to provide innovative solutions and high-quality products. Overall, this shop appears to be a reputable and trustworthy business, but may benefit from improving their punctuality and quality control processes.