The location of this storage facility is very accessible, with a wheelchair-friendly parking lot and entrance. The staff is generally friendly and accommodating, and the facility is clean. The facility offers 24-hour access, which is convenient for customers. Many customers have been satisfied with their experience and have given high ratings. However, there have been some issues with communication and responsiveness, with some customers reporting difficulty in getting in touch with staff or resolving issues. The facility has improved significantly since a change in management in 2016. The staff, particularly Carlos, seems to care about customers and the business. Some customers have expressed concerns about the outside storage lot needing more frequent maintenance.