Tampa Bay
Total Wireless
12.70
12.70
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Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Onsite services
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The location of the Total Wireless store at Building 7829, Palm River Rd Road, Tampa City, offers a decent overall experience, with a quality score that slightly lags behind. The quality of services and products is satisfactory, with customers generally pleased with their interactions, but some minor issues arise.The store is wheelchair accessible and offers amenities like Wi-Fi, which is a plus for customers. The working hours are convenient, with a relatively consistent schedule throughout the week.However, there are some inconsistencies in the hours posted online and the actual hours of operation, which can be frustrating for customers. The store's customer service can be inconsistent, with some representatives being helpful and patient, while others may not be as knowledgeable or accommodating.The store's innovativeness is not well-represented, as it appears to be following a standard business model without many unique features or services.The pricing of products and services is generally competitive, with some customers finding good deals and others not being as satisfied.One major issue that stands out is the store's handling of porting numbers and customer service, with some customers experiencing difficulties and frustrations when trying to switch carriers or resolve issues. This can lead to a negative overall experience and damage the store's reputation.Despite these issues, the store has its strengths, and customers have generally been satisfied with their interactions. However, the store must work to address these issues and improve its customer service to achieve a higher overall score.
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