The Total Wine & More store in Sarasota, Florida, is a family-owned chain retailer offering a wide selection of wine, beer, and spirits. The store has a large and diverse product selection, making it a one-stop shop for various customers. However, some customers have reported issues with customer service, with some employees being rude and unhelpful. The store has a loyalty program and offers various services, including in-store pickup, curbside pickup, and delivery. Despite some issues, the store has a good reputation and is a popular destination for customers looking for a wide selection of alcoholic beverages.