Tampa Bay
Total Quality Logistics
7.86
7.86
Overview
Total Quality Logistics (TQL) is the largest privately held freight brokerage firm in the nation. We help you find the right solution for your local, national and North American truckload freight and shipping needs.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
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Quality
Overall
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It appears that Total Quality Logistics (TQL) has a complex and often negative experience for many of its clients. While some reviewers mention helpful and organized teams, prompt payments, and a professional attitude, many others express frustration with the company's communication, lack of honesty, and unethical practices.Several reviewers mention issues with communication, including brokers not providing accurate information, failing to communicate changes to loads, and not following through on commitments. This has led to problems for carriers, including delays, detention, and lost revenue.There are also concerns about TQL's pricing, with some reviewers feeling that rates are too low and that the company takes advantage of carriers. Some mention being short-paid or not being paid at all for their services.The company's lack of innovativeness and failure to adapt to the changing needs of the industry have also been criticized. Reviewers have expressed frustration with the company's outdated practices and lack of willingness to listen to concerns.One of the most significant issues with TQL is its treatment of carriers. Many reviewers mention being treated unfairly, with some being hung up on, talked down to, or being given the runaround. This has led to a reputation for TQL being a difficult company to work with.Some reviewers also mention issues with the company's ethics, including double brokering and not making timely payments. This has led to a loss of trust and respect for the company among many carriers.While TQL has some positive reviews, they are vastly outweighed by the negative experiences shared by many reviewers. It appears that the company has a long way to go in terms of improving its communication, pricing, and treatment of carriers.One of the most significant issues with TQL is its high rate of unsatisfied clients. It is not uncommon to see reviews with low ratings and negative comments about the company's service and practices.In conclusion, while TQL has some strengths, its negative experiences and high rate of unsatisfied clients make it a difficult company to work with. Carriers should exercise caution when considering working with TQL and carefully review their contracts and agreements before doing business with the company.
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Categories
Automotive & Boat Service
Transportation
Logistics service
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