Tampa Bay
Total Car Care
Auto Repair Shop
42.38
42.38
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Oil change
Mechanic
Photos & videos
Photos & videos
Submit a review
Overall
Submit a review
This location is a mixed bag. The overall rating is decent, but there are some concerns that may need to be addressed. The staff seems to be friendly and accommodating, as seen in the feedback from clients who had positive experiences. For example, Angel was very nice and patched a tire for a customer, and the staff at Total Car Care, including Joe, Max, and Cliff, are described as top-notch and knowledgeable. However, there have been some issues with communication and honesty about wait times, as one customer had to wait for over four hours for a simple oil change and AC check. This lack of transparency and poor time management can be frustrating for customers. Additionally, the staff seems to take on too many jobs at once, leading to long wait times and unhappy customers. On the bright side, the location is wheelchair accessible, which is a plus for customers with mobility issues. One customer also noted that the manager offered a ride home, which shows that the staff is willing to go above and beyond to help customers. However, the fact that the manager did not have the correct tool on hand to do the job is concerning, and the lack of communication about wait times is a major issue. Overall, this location seems to have some potential, but it needs to work on its communication and time management skills to provide a better experience for customers. A notable concern is the refusal to acknowledge warranties sold to customers, which is a significant red flag.
Own this business?
Categories
Auto Repair Shops
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS