The overall impression of Tommy's Express Car Wash is positive, with a 4.2-star rating. The quality of service is consistently good, with many customers praising the cleanliness of their cars and the friendliness of the staff. The pricing is also considered fair, with many customers mentioning that they feel it's a good value for the quality of service they receive. However, some customers have noted that the quality of the wash can be inconsistent, with some areas of the car not getting as clean as others. The staff is generally friendly and helpful, but a few customers have had issues with the customer service. The business seems to be innovating in the sense that it offers a convenient and automated car wash experience, but some customers have noted that the technology can be a bit finicky at times. One major issue that some customers have reported is the problem of damaged vehicles, which has led to a number of complaints about the business. Despite this, the majority of customers have had a positive experience and would recommend the business to others.