The reviewed business is located in Lakeland City and specializes in various insurance services, including renter's, life, home, and car insurance. The staff is described as friendly, professional, and extremely helpful, with many customers praising their knowledge and expertise. The business has a wheelchair-accessible parking lot and entrance, making it accessible to all clients.The customers have generally positive experiences, with most praising the staff's helpfulness and expertise. Some customers have been with the business for many years, expressing their satisfaction with the service they receive.However, one customer had a negative experience due to a perceived typo on their address, which resulted in them not receiving important premium information. The business has also been accused of targeting a customer unfairly, which led to a negative review.The working hours are from Monday to Friday, 9am to 5pm, with no weekend or evening hours.One customer expressed their appreciation for the reminders sent by State Farm, but noted that they also have their own responsibility to keep track of their bills.