This business location has several strengths and weaknesses. The staff is generally friendly and attentive, with some reviewers praising the cleanliness of the office and the willingness of the doctor to listen to their concerns. Dr. Rosenthal, the primary care physician, is highly respected and has a long-standing relationship with some patients, who praise his expertise and compassion.
However, there are some significant issues with communication and patient care. Some reviewers have reported difficulty in getting appointments or reaching the office, and a few have experienced delays in receiving test results or medication. One reviewer had a particularly negative experience, reporting that the office did not properly handle their insurance information and caused them to have to wait for another appointment with a different doctor.
The office also seems to be using a management company, Claremedica, which has received criticism from some reviewers for being unresponsive and unhelpful. Some reviewers have also noted that the office can be a bit disorganized, with long wait times and a lack of clear communication about appointment availability.
Despite these issues, the business has a generally positive reputation, with many reviewers praising the quality of care and the expertise of Dr. Rosenthal. However, it is clear that there are some significant areas for improvement, particularly in terms of communication and patient care.
A major issue with the office is its communication system. Many reviewers have reported difficulty in getting appointments or reaching the office, and some have experienced delays in receiving test results or medication. This issue can be frustrating and stressful for patients, and it's essential that the office addresses it to improve patient satisfaction and outcomes.
Overall, this business location has the potential to provide high-quality care, but it needs to work on improving its communication and organizational systems to live up to its full potential.