This business location has a mix of positive and negative aspects. The website is easy to navigate and provides a clear overview of the services offered. The business appears to be wheelchair accessible, with a parking lot and entrance that accommodate people with disabilities. However, the working hours seem to be quite long, with employees working until 7pm every day.
Unfortunately, some customers have reported poor quality products and services. One customer mentioned that a truck they purchased from the business was in poor condition, with dry rotted parts and rusted components. Another customer reported that a track lift they purchased had hydraulic leaks and other issues that needed to be repaired. The business appears to be responsive to customer concerns, but the quality of their products and services may be a concern for some customers.
The business's response to customer complaints seems to be inconsistent. In one case, the owner apologized for the issues and offered to help repair the problem. In another case, the owner seemed to downplay the issues and blame the customer for not properly maintaining the equipment.
The business's innovativeness is difficult to assess based on the available information. However, the fact that they offer a wide range of services, including metal fabrication and tree equipment sales, suggests that they may be somewhat innovative in their approach.
Overall, this business location has some positive aspects, but the poor quality of their products and services is a significant concern.