The business is located at Building 2815, Shepherd Rd Road, Lakeland City. It offers animal service and pet grooming services, with a focus on providing quality care for pets. The staff is described as friendly and welcoming, with many customers praising their professionalism and attention to detail. The business is known for its reasonable prices, with many customers mentioning that they are satisfied with the value they receive. However, there have been some issues with the quality of service, with a few customers reporting that their pets were not treated with care and that the staff was not attentive to their needs.
Some customers have reported incidents where their pets were injured or received poor treatment, including cuts and scrapes. In some cases, the staff was not responsive or apologetic, leading to further frustration. However, it's worth noting that the business has also received many positive reviews, with customers praising the staff's kindness and the quality of the grooming services.
The business has a wheelchair-accessible parking lot and entrance, making it accessible to customers with mobility issues. They accept credit cards, NFC mobile payments, and debit cards for payment.
The owner of the business is responsive and engaged with customers, with many responding to reviews and addressing concerns. However, some customers have reported that the owner can be defensive or dismissive when faced with criticism.
Overall, the business has a mixed reputation, with some customers praising its quality and service, while others have had negative experiences.