They have a 4.4-star rating, which indicates a generally positive experience for their customers. However, one reviewer was extremely dissatisfied, calling them a "puppy mill", but the owner disputed these claims, stating they have professional kennels, are inspected yearly by the AKC, and have been placing healthy puppies in homes for over 17 years. As a result, it is unclear if the criticism was valid or just an isolated incident. The breeder offers a convenient location and features wheelchair-accessible parking, and they are open 24/7. Overall, the majority of customers are very happy with their experience, praising the quality of the labradors and the honesty of the breeders. One customer even mentioned that their puppy is "super smart" and "healthy". The pricing seems to be reasonable, with some customers noting that it's even better than what they expected. The lack of recent innovativeness ratings makes it difficult to assess their current approach to breeding and customer experience.