This business has gained a reputation for its quality promotional products and gifts. Their team is said to be responsive and helpful, especially when it comes to custom orders. The prices are also considered to be competitive, but some clients have expressed concerns about the overall quality of their work. A notable example is a client who received patches with an error that they had not noticed on the proof. While the company offered a 40% discount to redo the patches, some customers have felt that they did not take enough responsibility for the mistake.
The business seems to have a strong commitment to customer service, with many clients praising the staff for their friendliness and responsiveness. However, some clients have had issues with communication, including one who reported difficulty getting in touch with the company after hours. Another client felt that the company's initial response to their issue was unhelpful.
Despite these concerns, the business has a generally positive reputation, with many clients recommending them for their promotional products and services. The company's commitment to quality and customer service is evident in their overall reputation, but some clients have experienced issues that have prevented them from giving a perfect score.