The experience at Tires Plus Total Car Care in Brandon, Florida is mixed, with some excellent qualities and a few notable drawbacks. On the positive side, the staff is generally friendly and knowledgeable, with some standout service advisors like Macho, who go above and beyond to ensure customer satisfaction. The service is often quick and efficient, with many customers reporting in-and-out experiences within a short time frame. Additionally, the prices are competitive, with some customers appreciating the reasonable rates.However, there are also some concerns about the quality of work, with a few customers reporting subpar service, including misdiagnoses and overcharges. In one case, a customer's engine oil was overfilled, causing leaks and damage to their engine. The manager refused to refund the overcharge, adding to the frustration. This lack of reliability and attention to detail is a major issue for customers, making it difficult to trust the shop with even basic maintenance.Despite these concerns, the innovativeness of the shop is impressive, with a commitment to using the latest technology and techniques to provide top-notch service. The shop is also welcoming and inclusive, with a reputation for being LGBTQ+ friendly.To improve, the shop needs to focus on consistent quality and reliability, ensuring that customers receive the best possible service every time. This might involve additional training for staff and a renewed emphasis on attention to detail. With a few tweaks, Tires Plus Total Car Care could become a standout destination for car repair and maintenance in the Brandon area.