The location is a great place to have shoes repaired or even purchase new shoes. It's easily accessible due to its free parking lot and wheelchair-accessible entrance. The employees are friendly and accommodating, with many customers praising their excellent customer service. However, there was one issue mentioned, where a customer felt the owner was dismissive and rude during a conversation about repairing a shoe. This negative experience was a one-time issue, but it's essential to address such concerns to provide a positive experience for all customers. The business is reliable and trustworthy, with many customers returning for repeat repairs and purchases. Overall, it's a great place to visit for any shoe-related needs.