The business has a reputation for being reliable and trustworthy, with many customers praising the mechanic's expertise and honesty. The owner, Rick, is described as a "good guy" and a "standup guy" who always puts customers first. He is knowledgeable, efficient, and communicative, often going above and beyond to ensure customer satisfaction. Customers appreciate the fair prices and the fact that Rick doesn't try to upsell them on unnecessary work.However, there is one issue that has been reported by some customers. In 2019, a customer complained about the shop's attitude and service, stating that they were "rude" and had a "couldn't-care-less attitude." This is the only instance of a negative review, and it's unclear if the issue was resolved.