The staff at Tidal Wave Auto Spa is attentive and friendly, with many customers praising Ashley and Xavier for their excellent customer service. They seem to go above and beyond to ensure every customer is satisfied, even offering extra services like pressure washing car mats. The car wash itself is well-maintained, with powerful vacuums and excellent cleaning supplies. However, some customers have reported issues with the quality of the wash, with one reviewer stating that their car was left with water spots and the cleaning towels were wet and smelled of mildew. Another customer reported that the entrance was poorly designed, making it difficult to navigate. Despite these issues, the staff's dedication to customer satisfaction is a major asset to the business.