The business location, Tidal Wave Auto Spa, offers a convenient self-service car wash experience with a wide range of features and amenities. However, the quality of service seems to be a concern, with some customers experiencing issues with their vehicles being damaged or not properly cleaned. The pricing is competitive, but some customers have reported feeling that the membership plans are not clear or that they are being charged extra fees. The business has implemented innovative features such as a crowd-pleasing express car wash and a variety of membership plans. Despite some issues, the staff is generally friendly and helpful. However, some customers have reported feeling frustrated with the lack of accountability and responsiveness from the management team when issues arise. The business's commitment to being LGBTQ+ friendly and having a gender-neutral restroom is a positive aspect. The customers appreciate the free vacuums and car vacuum available. The staff's exceptional service has been highlighted in many reviews, with several employees, including Brayton, Cody, Dioscorus, and Gage, being specifically praised for their friendliness, helpfulness, and attention to detail. Some customers have expressed frustration with the payment process, including double charging for membership plans and lack of clear communication. The business's willingness to listen to customer feedback and take steps to improve is commendable. Overall, Tidal Wave Auto Spa offers a convenient and affordable car wash experience with a wide range of features, but may benefit from improving its quality of service and communication with customers.