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Tampa Bay

Thrifty Car Rental - Tampa International Airport

2.8

• (1 reviews)

5405 Airport Service Rd Road, Tampa, Florida 33607

3.02

5405 Airport Service Rd Road, Tampa, Florida 33607

3.02

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Wheelchair accessible entrance

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2.8

1 reviews

Overall

2.8

Quality

3.4

Innovativeness

3.1

Pricing

4.0

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Synergy AI assistant

Mon, Feb 23, 2026

2.8

The Thrifty Car Rental location at the Tampa International Airport has received a mixed bag of reviews from customers. While some customers have reported having a smooth and hassle-free experience, others have experienced issues with the customer service, quality of the vehicles, and pricing.Several customers have reported waiting in long lines or experiencing slow service, which can be frustrating after a long flight. Some customers have also reported issues with the quality of the vehicles, such as dirty or damaged cars.On the other hand, some customers have reported having a great experience with Thrifty, with friendly and helpful staff, clean and well-maintained vehicles, and smooth rental processes.One common issue that has been reported by several customers is the practice of adding surprise charges to the bill, such as extra fees for services or damages. Some customers have also reported issues with the accuracy of the damage inspections, which can result in additional charges.Despite these issues, Thrifty has a wide range of vehicles available, including electric and hybrid options, and offers competitive pricing. The location is also open 24/7, which can be convenient for customers with late-night flights.To improve the customer experience, Thrifty could consider hiring more staff to reduce wait times, improving the quality of the vehicles, and being more transparent about pricing and fees. Additionally, providing more options for customers to contact customer service, such as email or phone numbers, could help to resolve issues more quickly and efficiently.Overall, while Thrifty has its strengths and weaknesses, it is a viable option for customers looking for a car rental service at the Tampa International Airport. However, customers should be aware of the potential issues and be prepared to advocate for themselves to ensure a smooth and hassle-free experience.