This business has a solid overall reputation, with some ups and downs. It offers a unique and fascinating experience for kids and adults alike, allowing them to grow their own pet frog from a tadpole. The grow-a-frog kits are well-made and can be quite educational, providing a great learning experience for children. The company seems to take pride in its products, with owners who genuinely care about the well-being of their pets and customers. However, there have been some issues with customer service and responsiveness, particularly in cases where customers have experienced problems with their tadpoles. Some customers have reported difficulties in getting in touch with the company, with unresponsive emails and unanswered phone calls. This lack of communication can be frustrating for customers who are trying to resolve issues.It's also worth noting that the company has been inconsistent in its handling of customer complaints, with some customers being replaced promptly while others have been left waiting or ignored altogether. Despite these issues, the company's products and services have generally been well-received, with many customers expressing their satisfaction with the quality and longevity of the grow-a-frog kits.